Terms of Service

These terms are between Bluvense (“we”, “us”) and the organisation on whose behalf an account is opened (“you”). They govern the use of Bluvense Lead Intelligence at leads.bluvense.com, including its interfaces, data and any future API.

By creating an account you accept these terms, our Acceptable Use Policy, our Privacy Policy and our Refund & Cancellation Policy, each of which forms part of this agreement. If you are accepting on behalf of an organisation, you confirm you are authorised to bind it.

The platform is being built in phases and we state plainly which parts are live. Today that means identity, roles and permissions, sessions, the audit log, registration and verification, the customer console and the administrative command centre. Lead discovery, enrichment, verification, scoring, exports, the public API and billing arrive in later phases.

Sections of the product that are not built are labelled as such and say which phase delivers them. They are never populated with demonstration data. You should not commit to anything on the strength of a feature that has not shipped.

• You must be at least 18 and using the service for business purposes. This is not a consumer product.
• Registration details must be accurate, and you must use a working business email address. Disposable-mailbox domains are refused at sign-up.
• Email verification is required before an account can spend credits or export data.
• You are responsible for everything done under your account and for keeping your credentials secure. Tell us immediately at support@bluvense.com if you suspect a compromise.
• Credentials are personal. Sharing a login, or passing an API key to anyone outside your organisation, is a breach of these terms — add team members to your organisation instead.
• We may limit sign-ups from a single source and refuse or close accounts created to obtain repeated free trials.

Work happens inside an organisation workspace. The owner controls who is a member and what role each member holds, and is responsible for their conduct and for removing members who leave. Data in a workspace belongs to the organisation, not to the individual who created it, and an administrator can reach it.

• Trials. A new organisation receives a one-off allocation of trial credits and welcome leads under the settings in force when it signs up, for a limited trial period. The allocation is per organisation, not per user, and it is not exchangeable for money.
• What a credit buys. Credits are consumed when data is actually delivered — revealing a verified email or phone number, enriching a company, verifying an address. Browsing and filtering never costs a credit, and an operation that fails is refunded automatically.
• Limits. Plans carry search, export, team-size and credit limits, and the platform applies rate limits to protect availability. Attempting to circumvent any of them is a breach of the Acceptable Use Policy.
• Availability of these features. Credit-metered functionality becomes usable as the phases that deliver it ship. Nothing in this section obliges you to pay for something that is not yet available.

No payment gateway is connected and no online payments are being processed. Pre-booking is a priced reservation: it records a discounted rate and a place in the queue against your organisation. It collects no card details and takes no money.

• A reservation is not a purchase and creates no obligation on you to buy. You may cancel it at any time, at no cost.
• A reserved rate is honoured for 90 days after payment processing goes live, after which standard pricing applies.
• We intend to enable payments through Meezan Bank. Until that is integrated and verified, no charge can be attempted.
• When billing does go live, we will tell you before converting any reservation into a paid subscription, and you will have to agree to the charge.

The Refund & Cancellation Policy sets out what will happen once money is involved.

• Your content stays yours. Lists, notes, uploads and configuration you put into your workspace remain yours. You grant us the limited licence needed to host, process and display them so we can run the service.
• Our data is licensed, not sold. For the duration of your subscription we grant you a non-exclusive, non-transferable licence to use records obtained through the platform for your own organisation’s B2B prospecting and internal analysis.
• What the licence does not allow. Reselling, redistributing, sublicensing or publishing the data, using it to build or improve a competing database, or providing it to third parties as a service. These restrictions survive termination.
• Records you have already taken. Records lawfully obtained before termination may be kept for your own use, subject to the restrictions above and to your continuing duty to honour opt-out and erasure requests.

When you contact someone using data from the platform, you are the controller of that outreach and you carry the legal responsibility for it. You must:

• Have your own lawful basis for contacting each recipient, and be able to evidence it.
• Comply with the GDPR and UK GDPR, the Privacy and Electronic Communications Regulations, the CAN-SPAM Act and any equivalent law where your recipients are located.
• Identify yourself and your organisation honestly, include a valid postal address in commercial email, and never use deceptive headers or subject lines.
• Provide a working opt-out in every message and honour it promptly, including in your own systems after a record has been exported.
• Contact people in their professional capacity only, about matters relevant to their role.

That we supplied a record is not advice that contacting that person is lawful in your circumstances, and it is not a defence if it was not.

Your use of the platform is subject to the Acceptable Use Policy, which prohibits scraping the platform, reselling the data, consumer marketing, harassment, unlawful spam, inferring special-category data, credential sharing and circumventing limits. Breaching it is a breach of these terms.

The platform — its software, interfaces, database structure, scoring methodology and branding — belongs to us. These terms grant you the right to use the service, not to own any part of it. You may not copy, reverse engineer or create derivative works from it except to the extent that restriction is unenforceable by law. Feedback you send us may be used freely and without obligation.

We aim to keep the service available and will give notice of planned maintenance where we reasonably can, but we do not offer a service level agreement at this stage of the build, and we do not promise uninterrupted or error-free operation. Support is by email at support@bluvense.com.

You may close your account at any time. We may suspend or terminate access where you breach these terms or the Acceptable Use Policy, where your use threatens the security, integrity or availability of the platform, where an amount due is unpaid, or where the law requires it.

Where circumstances allow we will warn you first and give you a chance to put things right. For serious breaches — unlawful use, security attacks, bulk extraction or resale of data — we may act immediately. On termination your licence to our data ends, and access to your workspace ends after any notice period we give you to retrieve your content.

The service is provided on an “as is” and “as available” basis. To the extent permitted by law we exclude all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

We take data quality seriously: every record carries its source and its age, and an email is marked verified only when a verification provider says so. But business data changes constantly. We do not warrant that any record is complete, current or correct at the moment you use it, and we do not guarantee any commercial outcome from using it. Where a record turns out to be wrong, tell us and we will correct it.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, neither party is liable for indirect or consequential loss, loss of profit, revenue, business, goodwill or anticipated savings. Our total aggregate liability arising out of this agreement in any twelve-month period is limited to the amount you paid us in that period. Where no payment has been made — which is the position for every account while payments are switched off — that amount is zero, and our liability is limited accordingly.

You will indemnify us against claims, losses and reasonable costs arising from your use of the platform in breach of these terms or the Acceptable Use Policy, from your outreach to prospects, or from your breach of data protection or marketing law.

We may change these terms as the product develops. The date at the top always reflects the current version. We will give account holders reasonable notice by email of any change that materially reduces your rights or increases your obligations, and continuing to use the service after it takes effect means you accept it. If you do not, you may close your account.

• If any provision is held unenforceable, the rest remains in force.
• A delay in enforcing a right is not a waiver of it.
• You may not assign this agreement without our consent. We may assign it as part of a merger, acquisition or sale of assets.
• Neither party is liable for failure caused by events beyond its reasonable control.
• These terms, together with the policies referenced in them, are the entire agreement between us on this subject.

This agreement is governed by the laws of the Islamic Republic of Pakistan, and the courts of Pakistan have exclusive jurisdiction over any dispute. Nothing here removes any mandatory protection available to you under the law of the country where you are established.

This clause in particular — governing law, jurisdiction and how it interacts with the rights of customers in the UK and the EEA — should be settled with a qualified lawyer before commercial launch.